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What is Social CRM (Customer Relationship Management)?

On April 5, 2014 By quiker In Uncategorized 2 Comments

There is a lot of buzz around Social Media, especially after Facebook’s IPO, LinkedIn’s highly visible presence, as well as Twitter mania. A number of companies have introduced CRM software that leverages Social media. What exactly is Social CRM? One of our favorite CRM Gurus, Paul Greenberg, a thought leader in the area of Social…

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